Certified Tourism Ambassador

The Ann Arbor-Ypsilanti Area Tourism Ambassador Program is a multi-faceted opportunity to increase regional tourism by inspiring front-line employees and volunteers to turn each visitor encounter into a positive experience. This national, professional training program demonstrates our dedication to promoting our destination as the best, with a high level of commitment to our visitors.

2024 Upcoming Classes:

• Tuesday, September 17,  9:00am –  Holiday Inn University of Michigan Area

Click here to register for the class. Login into your account in the CTA Network, or scroll to bottom and follow instructions to create a new CTA Network account. Questions? Contact Tim Crouson at tcrouson@annarbor.org.

Members:

Join over 100 tourism ambassadors already certified in Washtenaw County. Welcome visitors by providing travel info, sightseeing recommendations, and more.

• Airport Ambassadors
• Hotel and Restaurant Staff
• Community Leaders
• Realtors
• Educators and Students
• B&B Proprietors
• Retailers
• Volunteers

Requirements:

To become certified as a Ann Arbor-Ypsilanti Area Tourism Ambassador, an individual must complete the required class pre-reading, attend a half-day class, and complete an open-book examination. Upon successful completion, participants will earn the Certified Tourism Ambassador™ designation and receive a CTA certificate and lapel pin.

Benefits:

In addition to receiving the tools and knowledge to help create a more memorable visitor experience, you'll recieve these program benefits:

• Freebies and discounts from generous businesses throughout Washtenaw County
• Networking opportunities at CTA social events
• Professional development and skill training
• Potential for increased business or higher tips
• Opportunities for incentives and rewards locally & nationally

Curriculum:

The curriculum is delivered through pre-reading and in-class participation including the modules: The Power of Tourism, Discovering our Area, Knowing, Finding and Using Resources, and Exceeding Customer Expectations. 

Private classes for large groups are available!

Enroll Today:

Visit CTANetwork.com and choose Become a CTA to sign-up for a class.

1. Select a Program
2. Input your Contact Information
3. Select a Class
4. Submit Payment ($25)
5. Review/Submit

For current CTAs: Follow the Ann Arbor - Ypsilanti Area CTA Program Facebook page to keep on top of freebies, discounts, networking events, educational opportunities, industry news and more! 
https://www.facebook.com/groups/a2ycta/
 

For questions the Ann Arbor-Ypsilanti Area Tourism Ambassador Program (CTA), please contact Tim Crouson: